Difference between revisions of "PersonaSurvey"

Latest revision as of 19:16, 20 February 2014

Horizon Usability Testing Screener

A Usability Study for Horizon is planned for week of 24 February 2014.

Screener Invitation Message

“We're looking for a few people to participate in a usability study to help improve the overall user experience for OpenStack Horizon. It’s important to note that the results from the study will be shared with the community.

You're not required to be familiar with the OpenStack project or Horizon to participate in the study. In fact, we prefer to have a few people that have never used Horizon, but are familiar with the basic concepts related to managing a cloud.

The survey should take no more than a few minutes to complete and intended to identify people who meet the screener criteria for the study.

https://www.surveymonkey.com/s/R8QZ2RB”

Screener Questions

The following is the screener / questionnaire for the Horizon Usability Study (which is planned for week of February 24, 2014):

Updated screener for usability (as of 02/14/2014)

What company do your work for?

What is your job title?

What is your primary job role?

How many years have you performed system administration and/or network management/administration? <-- Are we only looking for Administrators? What about the other user roles, e.g. consumer, tenant administator?

How many people work for your organization worldwide? Please take into account all branches and locations.

Less than 50
50 - 100
100 - 500
501-1000
1001-5000
5001-10,000
More than 10,000

What is the primary business or industry of your company?

Aerospace
Internet Service Provider
Engineering, architecture, R&D
Education or nonprofit
Finance, banking, accounting, insurance, or real estate
Healthcare or medical
IT Consulting
Legal
Manufacturing
Retailer, distributor, or wholesaler
Reseller
Transportation, utilities, or communication
Oil and Gas

Do you manage or use cloud services?

Yes
No

Does your IT department currently offer cloud computing services at you company?

Yes
No

Please select the cloud service providers and technologies that you have good working knowledge of.

Amazon Web Services (EC2)
Google Compute Engine
Microsoft Windows Azure
OpenStack
CloudStack
VMware vCloud Hybrid Service
Other (please specify)

Do your PRIMARY job responsibilities include any of the following? <-- some of the answers overlap (i.e. #2 and #4) Is this to call out only Administrators and Operators?

Server Infrastructure provisioning and orchestration
Ongoing server management Infrastructure (physical and virtual) management
Infrastructure monitoring
Infrastructure configuration planning (e.g. Planning for how the servers, storage and networks tie together to meet the needs of the line of business end users) Infrastructure Architecture Planning and Design
Managing physical and/or virtual infrastructures

Which of the following SERVER infrastructure administration tasks do you perform at least once a month? <-- What is this question solving for qualification? This is limited to an Administrator and missing answers!)

Deploy and Install and configure an OS using an automated deployment tools such as RDP
Multi-server deployment through orchestration tools or scripts Automated/scripted multi server deployment
Manage storage devices as part of your role as a server admin (interacting with storage admins); requesting resources from storage admin, configuration, troubleshooting
Managed networking devices; requesting resources from network admin, configuration, troubleshooting, etc.
Creating and managing virtual servers (at least 6)
Manage a cloud (Matrix, OpenStack, vCloud Director, etc.)
Not applicable

As an IT professional, what percent of your time do you use the following software on a daily basis:

GUI
CLI
API
None of the above

How many virtual servers are there in your server environment? <-- Is this informational? How does this qualify the user? This seems like it's buyer related question

Less than 25
More than 25

Who owns the servers in your company? <-- Is this informational? How does this qualify the user? This seems like it's buyer related question

Centrally owned by IT
Owned by the business units
Not sure
Other (please specify)

Please provide your email so we can potentially contact you for a study.

Return to Personas Wiki

@@ Line 1: / Line 1: @@
-Persona Survey
+== Horizon Usability Testing Screener ==
-The following is the proposed screener for usability:
+A Usability Study for Horizon is planned for week of 24 February 2014.
+=== Screener Invitation Message ===
+“We're looking for a few people to participate in a usability study to help improve the overall user experience for OpenStack Horizon.  It’s important to note that the results from the study will be shared with the community.
+You're not required to be familiar with the OpenStack project or Horizon to participate in the study. In fact, we prefer to have a few people that have never used Horizon, but are familiar with the basic concepts related to managing a cloud.
+The survey should take no more than a few minutes to complete and intended to identify people who meet the screener criteria for the study.
+https://www.surveymonkey.com/s/R8QZ2RB”
-. For this study, we need to speak to IT professionals whose primary job responsibility is designing and/or integrating infrastructure solutions into your datacenter, and the management of both virtual and physical servers within your datacenter.  Which person in your organization best fits that description?
+=== Screener Questions ===
-A. No one………terminate
-B. No one, but I know someone at another company who does……… Ask for referral and then thank and terminate
-C. Myself………….Continue
-D. Myself and someone else ……… Ask for referral (record for later use) and then thank and continue
-E. Not myself, but someone else ………Ask for referral and then thank and terminate
-. Do you work for any of the following companies?
-A. Dell
-B. HP
-C. Citrix
-D. VMWare
-E. Microsoft
-F. RackSpace
-G. IBM
-H. RightScale
-I. Oracle
-Recruiter – If the participant works for any of the companies listed above, thank and terminate
-. Do your PRIMARY job responsibilities include any of the following?
-A. Server provisioning
-B. Ongoing server management
-C. Infrastructure configuration planning (e.g. Planning for how the servers, storage and networks tie together to meet the needs of the line of business end users)
-D. Managing physical and/or virtual machines
-Recruiter – Participants must select at least 1 in order to qualify
-.  Please list the cloud service providers and technology that you have good working knowledge of, that is, those that you can provide a description of and would be knowledgeable enough to answer questions about for a technically proficient audience.
-Recruiter – Pleas do not read list.  Have participant generate the responses themselves, and record all that they generate.
-Participants must be knowledgeable of at least 1 in order to qualify.  Please make sure at least 4 of the respondents indicated Open Stack (B).
-A. AWS (EC2)
-B. OpenStack
-C. Microsoft Azure
-D. Google Cloud
-E. HP Cloud
-F. HP Matrix
-G. Nebula
-.  Which of the following SERVER administration tasks do you perform on a regular basis (1-2 per month of more (circle all that apply)?
-A. Deploy and install an OS using an automated deployment tool such as  RDP
-B. Automated/scripted multi server deployment
-C. Managed storage devices as part of your role as a server admin (interacting with storage admins); requesting resources from storage admin, configuration, troubleshooting
-D. Managed networking devices; requesting resources from network admin, configuration, troubleshooting, etc.
-E. Creating and managing virtual servers (at least 6)
-F. Manage a cloud (Matrix, OpenStack, vCloud Director, etc.)
-Recruiter:  Participants must have experience with at least 4 of the above, and please recruit 3 that include F amongst their answers.
-.  Which of the following SERVER administration tasks have you performed in the past week (circle all that apply)?
+The following is the screener / questionnaire for the Horizon Usability Study (which is planned for week of February 24, 2014):
-A. Deploy and install an OS using an automated deployment tool such as  RDP
-B. Automated/scripted multi server deployment
-C. Managed storage devices as part of your role as a server admin (interacting with storage admins); requesting resources from storage admin, configuration, troubleshooting
-D. Managed networking devices; requesting resources from network admin, configuration, troubleshooting, etc.
-E. Created a virtual machine
-F. Managed a cloud (Matrix, OpenStack, vCloud Director, etc.)
-Recruiter:  Participants must have done at least 2 of the above in the past week.
--1.  In your daily software use as an IT professional, what percent of your time do you use:
+Updated screener for usability (as of 02/14/2014)
-A. GUI (Graphical User Interface)______________%
-B. CLI (Command Line Interface) /REST  (Representational State Transfer)_________%
-C. Other_________________(record name and percentage)
-Recruiter:  Please record percentage for each. Total should  = 100%
--2.   Do you currently work with, or are involved with the implementation of, any of the following at your company?
+What company do your work for?
-A. Infrastructure  provisioning
-B. Virtual machine creation
-C. IT test and development projects
-D. Management software deployment and configuration
-. How many physical servers are located in the datacenter(s) where the systems that you are responsible are housed?
-      A.  Less than 50………Continue
-      B.  50 – 100……………Continue
-      C.  101-500………………..Continue
-      D. More than 500…………..Continue
-Recruiter – Record exact number, and please try to recruit on the high end of the range if possible. No more than 2 with less than 50.
-.  How many virtual servers are there in your server environment?
-      A.  Less than 100……………….. Thank and terminate
-B. More than 100…………..Record exact number__________and Continue
-Recruiter – at least half the participants recruited should have over 100 virtual servers.
-.  Does your IT department currently offer cloud computing services at you company?
+What is your job title?
-. No
-. Yes
-. What platform(s) are you using or considering using in order to provide cloud computing services?_____________
-A. AWS (EC2)
-B. OpenStack
-C. Microsoft Azure
-D. Google Cloud
-E. HP Cloud
-F. Nebula
-Recruiter – For any selected, please ask participant if this is something they are considering using, or if it is something that they are currently using, and record this.
+What is your primary job role?
-. Is your location considered corporate headquarters or is it a division or branch of a company with headquarters elsewhere?
-      A.   Headquarters…….Continue
-      B.   Branch............ Continue
+How many years have you performed system administration and/or network management/administration? <-- Are we only looking for Administrators?  What about the other user roles, e.g. consumer, tenant administator?
-.   How many people work for your organization worldwide? Please take into account all branches and locations.
-Record exact number: _______
-A. <50………….Continue
-B. 50-100………..Continue
-C. 100-500………….Continue
-D. 501-1000………..Continue
-E. 1001-5000…………Continue
-F. 5001-10,000…………..Continue
-G. > 10,000………….Continue
-NOTE: RECRUIT NO MORE THAN 2 RESPONDENTS FROM COMPANIES WITH FEWER THAN 50 EMPLOYEES
+How many people work for your organization worldwide? Please take into account all branches and locations.
+* Less than 50
+* 50 - 100
+* 100 - 500
+* 501-1000
+* 1001-5000
+* 5001-10,000
+* More than 10,000
-.  What is the primary business or industry of your company? (READ LIST, and ACCEPT ONE RESPONSE.)
-NOTE: Recruit a variety.
-. Aerospace
-. Internet Service Provider
-. Engineering, architecture, R&D
-. Education or non-profit
-. Finance, banking, accounting, insurance, or real estate
-. Healthcare or medical
-. IT Consulting
-. Legal
-. Manufacturing
-. Retailer, distributor, or wholesaler
-. Reseller
-. Transportation, utilities, or communication
-. Oil and Gas (please specify)_______________________________
-. Other: (please specify)  __________________________
-Please recruit a range.  No more than 3 participants from the same industry should comprise the sample.
+What is the primary business or industry of your company?
+* Aerospace
+* Internet Service Provider
+* Engineering, architecture, R&D
+* Education or nonprofit
+* Finance, banking, accounting, insurance, or real estate
+* Healthcare or medical
+* IT Consulting
+* Legal
+* Manufacturing
+* Retailer, distributor, or wholesaler
+* Reseller
+* Transportation, utilities, or communication
+* Oil and Gas
-.  How many physical servers are you personally responsible for?
-Please record response_______________
+Do you manage or use cloud services?
+* Yes
+* No
-.  How many virtual servers are you personally responsible for?
-Please record response_______________
+Does your IT department currently offer cloud computing services at you company?
+* Yes
+* No
+Please select the cloud service providers and technologies that you have good working knowledge of.
+* Amazon Web Services (EC2)
+* Google Compute Engine
+* Microsoft Windows Azure
+* OpenStack
+* CloudStack
+* VMware vCloud Hybrid Service
+* Other (please specify)
-.  What is your primary job role?
+Do your PRIMARY job responsibilities include any of the following? <-- some of the answers overlap (i.e. #2 and #4)  Is this to call out only Administrators and Operators?
-      A.  Server/system administration
+* Server Infrastructure provisioning and orchestration
-      B.  Network administration
+* Ongoing server management  Infrastructure (physical and virtual) management
-C. Capacity Planning
+* Infrastructure monitoring
-D. System, Network Architect or Infrastructure Architect
+* Infrastructure configuration planning (e.g. Planning for how the servers, storage and networks tie together to meet the needs of the line of business end users) Infrastructure Architecture Planning and Design
-E. Application manager………..thank and terminiate
+* Managing physical and/or virtual infrastructures
-F. Other (record response here__________________)
-. How many years have you performed system administration and/or network management/administration?
-      A.   Less than 2 years……….thank and terminate
-      B.    2 - 5 years....... (No more than 4)
-      D.   5 - 10 years..... ..Continue
-      E.   More than 10 years……….Continue
-*Recruiter – Please recruit a range
-.  Who owns the servers in your company?
+Which of the following SERVER infrastructure administration tasks do you perform at least once a month? <-- What is this question solving for qualification?  This is limited to an Administrator and missing answers!)
-A. centrally owned by IT
+* Deploy and Install and configure an OS using an automated deployment tools such as RDP
-B. owned by the business units
+* Multi-server deployment through orchestration tools or scripts Automated/scripted multi server deployment
-C. other (define & submit response to HFE____________)
+* Manage storage devices as part of your role as a server admin (interacting with storage admins); requesting resources from storage admin, configuration, troubleshooting
-D. I don’t know.
+* Managed networking devices; requesting resources from network admin, configuration, troubleshooting, etc.
+* Creating and managing virtual servers (at least 6)
+* Manage a cloud (Matrix, OpenStack, vCloud Director, etc.)
+* Not applicable
-. What is your job title?______________________________________
-.  What is the name of the department you work in?________________________
+As an IT professional, what percent of your time do you use the following software on a daily basis:
-Recruiter – please note, we are looking for individuals who are part of the IT department.  If not, they will need to be screened by the HFE before scheduling.
+* GUI
+* CLI
+* API
+* None of the above
-. What is the job title of your direct supervisor?____________________________
-.  What is the name of the company you work for?_________________________
+How many virtual servers are there in your server environment? <-- Is this informational?  How does this qualify the user?  This seems like it's buyer related question
-Recruiter – please recruit no more than one participant from a single company.
+* Less than 25
-DO not recruit participants who work for Cisco, VMWare, Microsoft, Citrix, Oracle, Sun, Dell, HP, or IBM – no computer HW or software virtualization vendors (this will need to be listed out).
+* More than 25
-.  What is your age?
-A. 21-30
-B. 31-40
-C. 41-50
-D. 51-60
-E. 61+
+Who owns the servers in your company? <-- Is this informational?  How does this qualify the user?  This seems like it's buyer related question
+* Centrally owned by IT
+* Owned by the business units
+* Not sure
+* Other (please specify)
+Please provide your email so we can potentially contact you for a study.
-. Do you have any kind of color vision impairment (this will not disqualify you from participating in the study)?
-A. Yes………please explain_________
-B. No
+Return to [https://wiki.openstack.org/wiki/Personas Personas Wiki]
-.  How would you like to receive a reminder of your session time and date?
-a.  Email – ask participant for email address and record it__________________
-b. Phone call – ask participant for phone number and record it____________________________
-Participants should receive a reminder email or phone call one week before and again one day before their session.
-Recruiter – please remind participants to bring a valid ID, and their reading glasses should they need them.