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Difference between revisions of "Community/AmbassadorProgram"

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The OpenStack Ambassador program aims to create a framework of community leaders to sustainably expand the reach of OpenStack around the world. It was introduced in August 2013, with [http://www.openstack.org/blog/2013/08/ambassador-program/ this blog post]
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__NOTOC__
  
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==Ambassadors==
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<big>'''Please see - https://groups.openstack.org/ambassador-program !'''</big>
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* yet to be selected
 
  
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==Administration==
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This section contains some boring information about administrative processes to do with the AmbassadorProgram.
  
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==Role of Ambassadors==
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===How can I Apply?===
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* Act as a liason between user groups, the Foundation, and the general community, for example:
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If you feel ready, you can put in an application at the form here: https://docs.google.com/forms/d/1LF9_1JVcrak5edqYMl1hqqnmDGhjlq7O5ZNn3Csk4ac/viewform
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** helping to solicit feedback on OpenStack and aggregate it to the global level
 
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** promoting key messages into the user communities (eg “ask questions on ask.openstack.org!”)
 
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** finding people to help localise content
 
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** helping onboard new users and contributors
 
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* Assist in user group best practice – from nurturing new groups to cementing the quality of existing ones
 
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* Help people find the ‘right people’ to talk to
 
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* Represent the community via speaking and visibility opportunities with the official title
 
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* Report on the activities in their region
 
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* Be a good leader, wranging activity from others and mobilising the global OpenStack community!
 
  
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===Add an Ambassador===
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To add an ambassador:
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# Update http://groups.openstack.org/ambassador-program with their information
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# Update http://www.openstack.org/community with their information
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# Change profile on https://groups.openstack.org/ to have ambassador status
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# Update their "home" group to mark them as ambassadors for that group
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# Add email to the mailing list
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# Send a welcome email to the mailing list
  
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==Ambassador Communication==
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===Groups Portal: New Group Request===
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# New request comes in to the "Groups waiting for approval" queue
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# If it's obviously not an OpenStack user group - for example spam, a general group covering IT, etc, reject with a link to what an OpenStack User Group is
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# If it is something that looks almost like a user group
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## Fix up the title so it conforms with the geographic name requirements - put "pet names" in braces at the end
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## If there is missing information, such as an URL, that is easy to find, add it and update the group
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## Research the group a little
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### If the group is in conflict with an existing group (eg geographic overlap), or has obvious issues (such as advertising), ask Ambassadors to find a solution before approving.
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### If the groups is not in obvious conflict with an existing group and has no obvious issues, find an Ambassador to mentor the group and pending no Ambassador objections, approve the request quickly.
  
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==Selection process==
 
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The title is designed to recognise those who are already good leaders with a proven track record in the community. With the title, new users, contributors and community members should easily be able to recognize their Ambassador as a go-to resource. While the role provides inherent credibility, it also comes with accountability, meaning decisions and actions made by the Ambassador should benefit the whole community, not just one person or company.
 
  
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We believe that the Ambassadors will already be active participants in our community. Think about those people who are already working across multiple user groups, submitting OpenStack mini-events to related conferences, helping onboard new users and contributors, arranging hackfests or just generally going above and beyond in the name of making Openstack great.
 
  
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To that end, we intend to ask that potential ambassadors provide some information about themselves, namely:
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===Groups Portal: Adding a new organiser to a group===
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* Why are you applying to become an OpenStack Ambassador?
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# Ask the new organiser to log-in at http://groups.openstack.org/ (if they don't have an OpenStackID, they will need to create one)
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* How have you participated in the OpenStack Community to date?
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# Ask the new organiser to click "Join Group" on the page of the group you work on (eg https://groups.openstack.org/groups/new-zealand )
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* What ideas do you have for your community, that you wish you had time or resources to implement?
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# You, as the existing organiser, should then click the "Administer group" button on the group's page
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# Click "people"
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# Click "edit" next to the new organiser's account
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# Tick "administrator member" under roles
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# Click "Update Membership"
  
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A small number of ambassadors will then be selected based on a set of criteria:
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===Official Group - Handover process===
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* Community participation track record
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#    Ambassador & Community Manager determine group meets requirements
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* Geographical location
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#    Logo request sent to logo team; logo recieved
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* Potential impact of selection on community
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#    Groups.o.o updated by Ambassador or Community Manager
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#    Logo pack emailed by Ambassador; ask for address
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#    swag kit mailed by Foundation
  
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Example Email to new official group:
  
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==Frequently Asked Questions==
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<pre>
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Subject: Official Recognition of your User Group
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To: All Leaders of the user group in question
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Dear User Group Leaders,
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Thank you for all you have done for the OpenStack community.
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As recognition of your efforts, and to note successful satisfaction of the requirements and completion of the mentoring process[1], I am delighted to denote
 +
 
 +
<<GROUP_NAME>>>
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as an Official OpenStack user group.
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 +
 
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Attached to this email is a set of logos that you can use to recognise your official status on all social media channels. Please update those as soon as you can!
 +
 
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You will also notice some subtle changes to your page on the groups portal, making your group stand out a little more.
 +
 
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We are also working to arranged a swag kit for your group - details are coming soon, but please provide a name, address and phone number for when that is available.
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 +
 
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Finally, despite the mentoring process being over I hope that we can continue our working relationship, sharing ideas and feedback. As leaders in our community, I would also welcome any help you could offer to other user groups - via the community mailing list, or directly, so we can grow our pool of ambassadors!
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 +
 
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Regards,
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 +
 
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<<AMBASSADOR_NAME>>
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</pre>
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 +
 
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[[category: Working_Groups]]

Latest revision as of 04:00, 3 January 2017


Please see - https://groups.openstack.org/ambassador-program !

Administration

This section contains some boring information about administrative processes to do with the AmbassadorProgram.

How can I Apply?

If you feel ready, you can put in an application at the form here: https://docs.google.com/forms/d/1LF9_1JVcrak5edqYMl1hqqnmDGhjlq7O5ZNn3Csk4ac/viewform

Add an Ambassador

To add an ambassador:

  1. Update http://groups.openstack.org/ambassador-program with their information
  2. Update http://www.openstack.org/community with their information
  3. Change profile on https://groups.openstack.org/ to have ambassador status
  4. Update their "home" group to mark them as ambassadors for that group
  5. Add email to the mailing list
  6. Send a welcome email to the mailing list

Groups Portal: New Group Request

  1. New request comes in to the "Groups waiting for approval" queue
  2. If it's obviously not an OpenStack user group - for example spam, a general group covering IT, etc, reject with a link to what an OpenStack User Group is
  3. If it is something that looks almost like a user group
    1. Fix up the title so it conforms with the geographic name requirements - put "pet names" in braces at the end
    2. If there is missing information, such as an URL, that is easy to find, add it and update the group
    3. Research the group a little
      1. If the group is in conflict with an existing group (eg geographic overlap), or has obvious issues (such as advertising), ask Ambassadors to find a solution before approving.
      2. If the groups is not in obvious conflict with an existing group and has no obvious issues, find an Ambassador to mentor the group and pending no Ambassador objections, approve the request quickly.


Groups Portal: Adding a new organiser to a group

  1. Ask the new organiser to log-in at http://groups.openstack.org/ (if they don't have an OpenStackID, they will need to create one)
  2. Ask the new organiser to click "Join Group" on the page of the group you work on (eg https://groups.openstack.org/groups/new-zealand )
  3. You, as the existing organiser, should then click the "Administer group" button on the group's page
  4. Click "people"
  5. Click "edit" next to the new organiser's account
  6. Tick "administrator member" under roles
  7. Click "Update Membership"

Official Group - Handover process

  1. Ambassador & Community Manager determine group meets requirements
  2. Logo request sent to logo team; logo recieved
  3. Groups.o.o updated by Ambassador or Community Manager
  4. Logo pack emailed by Ambassador; ask for address
  5. swag kit mailed by Foundation

Example Email to new official group: 

Subject: Official Recognition of your User Group
To: All Leaders of the user group in question

Dear User Group Leaders,

Thank you for all you have done for the OpenStack community.

As recognition of your efforts, and to note successful satisfaction of the requirements and completion of the mentoring process[1], I am delighted to denote

<<GROUP_NAME>>>

as an Official OpenStack user group.


Attached to this email is a set of logos that you can use to recognise your official status on all social media channels. Please update those as soon as you can!

You will also notice some subtle changes to your page on the groups portal, making your group stand out a little more.

We are also working to arranged a swag kit for your group - details are coming soon, but please provide a name, address and phone number for when that is available.


Finally, despite the mentoring process being over I hope that we can continue our working relationship, sharing ideas and feedback. As leaders in our community, I would also welcome any help you could offer to other user groups - via the community mailing list, or directly, so we can grow our pool of ambassadors!



Regards,


<<AMBASSADOR_NAME>>
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