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Revision as of 21:44, 11 November 2015
Contents
Introduction
Below are the outcomes from the 2015 OpenStack Persona Workshop hosted at IBM Design's Austin studio. We have identified stages a company needs to go through in adopting cloud technologies; five cloud roles (or persona prototypes) that are most relevant to OpenStack; and how does these cloud roles fit into a cloud ecosystem.
As a community member for OpenStack, it's highly likely that you will resonate with one or more of these cloud roles. In order to finalize these cloud roles into personas that accurately represent OpenStack users, we would love your help!
We'd like you to scan through all the five cloud roles we identified, find the one(s) that you resonate the most, and fill out the related survey(s). But before you jump right into these roles, we'd encourage you to take a closer look at the Cloud Adoption Stages and the Cloud EcoSystem.
Thank you!
- OpenStack UX Project Team
Cloud Adoption Stage
| Decision-making about adopting cloud and/or managed services while considering strategic,financial, architecture, security, applications, process, and users. | Define and plan the OpenStack cloud while considering hardware, compute, storage, network, infrastructure and platform choices, services, along with scale. | Install and configure the OpenStack cloud. | Day-to-day operation and administration of the OpenStack cloud including backup, disaster recovery, managing the infrastructure and platform services offered by the OpenStack cloud. | Perform updates and post-update verification to the OpenStack cloud. | End-user consumption of the OpenStack cloud services. |
Cloud Roles
Cloud EcoSystem
Persona Prototypes
Cloud Ops
“I make sure the cloud is up and running and try to get things running again ASAP”
High Level Tasks/Responsibilities
- Performance/Capacity Management
- Routine Backups/Migrations/Recovery
- Troubleshoot/Verify (L1, L2)
- Notify Customers
Cloud Adoption Stage
| Decision-making about adopting cloud and/or managed services while considering strategic,financial, architecture, security, applications, process, and users. | Define and plan the OpenStack cloud while considering hardware, compute, storage, network, infrastructure and platform choices, services, along with scale. | Install and configure the OpenStack cloud. | Day-to-day operation and administration of the OpenStack cloud including backup, disaster recovery, managing the infrastructure and platform services offered by the OpenStack cloud. | Perform updates and post-update verification to the OpenStack cloud. | End-user consumption of the OpenStack cloud services. |
Role In Context
Survey
https://www.surveymonkey.com/r/YMQDJM6
Infrastructure Architect
“I make sure the cloud is up and running and try to get things running again ASAP”
High Level Tasks/Responsibilities
- New Services/Configuration
- Troubleshoot Issues from Cloud Ops (L3, L4)
- Producing KPIs
- Report Issues to Community/Vendor
Cloud Adoption Stage
Role In Context
Survey
https://www.surveymonkey.com/r/YMFHPZV
Domain Ops
“I manage the relationship with the cloud provider for my company including quotas, users, policies, and support tickets”
High Level Tasks/Responsibilities
- Admin Tasks/Quotas
- Domain/Project/Tenant Management
- Triage/Troubleshoot
- Costs
Cloud Adoption Stage
Role In Context
Survey
https://www.surveymonkey.com/r/YMZQY2D
Service Admin
“I am the expert on a particular project and when it comes to tricky problems, I dive in.”
High Level Tasks/Responsibilities
- Architecting/Planning
- KPI Monitoring
- Cloud Refresh/Sustaining
Cloud Adoption Stage
Role In Context
Survey
https://www.surveymonkey.com/r/YX7ZXNC
Dev Ops
“I need to deploy an environment, then get back to writing code.”
High Level Tasks/Responsibilities
- Developing/Debugging App
- Managing App
- Triage/Troubleshoot
