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==Introduction==
 
==Introduction==
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Below are the outcomes from the 2015 OpenStack Persona Workshop hosted at IBM Design's Austin studio. We have identified stages a company needs to go through in adopting cloud technologies; five cloud roles (or persona prototypes) that are most relevant to OpenStack; and how does these cloud roles fit into a cloud ecosystem.
+
Below are the outcomes from the 2015 OpenStack Persona Workshop hosted at IBM Design's Austin studio and included participants from HP, IBM and Intel. We have identified stages a company needs to go through in adopting cloud technologies; the cloud eco system around OpenStack; and five cloud roles (prototype personas) that are relevant to OpenStack.
  
−
As a community member for OpenStack, it's highly likely that you will resonate with one or more of these cloud roles. In order to finalize these cloud roles into personas that accurately represent OpenStack users, we would love your help!
+
However, this is still a work in progress, and we'd love your feedback.
  
−
We'd like you to scan through all the five cloud roles we identified, find the one(s) that you resonate the most, and fill out the related survey(s). But before you jump right into these roles, we'd encourage you to take a closer look at the Cloud Adoption Stages and the Cloud EcoSystem.
+
Please look through the five cloud roles we've identified, find the one(s) that you resonate the most, and fill out the survey(s) at the bottom of the persona detail page. You can find the list of personas at the bottom of this page.
  
 
Thank you!
 
Thank you!
  
−
- OpenStack UX Project Team
+
The OpenStack UX Project Team
−
<br />
 
  
−
===Cloud Adoption Stage===
 
−
 
−
{| class="wikitable"
 
−
|-
 
−
! Stage !! Description
 
−
|-
 
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| DECIDE || Decision-making about adopting cloud and/or managed services while considering strategic,financial, architecture, security, applications, process, and users.
 
−
|-
 
−
| DEFINE || Define and plan the OpenStack cloud while considering hardware, compute, storage, network, infrastructure and platform choices, services, along with scale.
 
−
|-
 
−
| INSTALL || Install and configure the OpenStack cloud.
 
−
|-
 
−
| OPERATE || Day-to-day operation and administration of the OpenStack cloud including backup, disaster recovery, managing the infrastructure and platform services offered by the OpenStack cloud.
 
−
|-
 
−
| UPDATE || Perform updates and post-update verification to the OpenStack cloud.
 
−
|-
 
−
| USE || End-user consumption of the OpenStack cloud services.
 
−
|}
 
−
 
−
{| class="wikitable"
 
−
! style="text-align: center; font-weight: bold;" | DECIDE
 
−
! style="text-align: center; font-weight: bold;" | DEFINE
 
−
! style="text-align: center; font-weight: bold;" | INSTALL
 
−
! style="text-align: center; font-weight: bold;" | OPERATE
 
−
! style="text-align: center; font-weight: bold;" | UPDATE
 
−
! style="text-align: center; font-weight: bold;" | USE
 
−
|-
 
−
| <span style="    position: absolute;
 
−
    left: 0px;
 
−
    top: -10px;
 
−
    border-style: solid;
 
−
    border-width: 30px 0 30px 30px;
 
−
    border-color: transparent transparent transparent #7cc7ff;"></span>Decision-making about adopting cloud and/or managed services while considering strategic,financial, architecture, security, applications, process, and users.
 
−
| Define and plan the OpenStack cloud while considering hardware, compute, storage, network, infrastructure and platform choices, services, along with scale.
 
−
| Install and configure the OpenStack cloud.
 
−
| Day-to-day operation and administration of the OpenStack cloud including backup, disaster recovery, managing the infrastructure and platform services offered by the OpenStack cloud.
 
−
| Perform updates and post-update verification to the OpenStack cloud.
 
−
| End-user consumption of the OpenStack cloud services.
 
−
|-
 
−
|
 
−
|
 
−
|
 
−
|
 
−
|
 
−
|
 
−
|}
 
 
<br />
 
<br />
  
−
===Cloud Roles===
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==Cloud Roles==
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[[#Cloud Ops]]<br />
 
  
−
[[#Infrastructure Architect]]<br />
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Below is a list of existing cloud roles we have identified from the persona workshop, you can find their surveys at the bottom of their pages.
  
−
[[#Domain Ops]]<br />
+
[[OpenStack Personas 2015 Infrastructure Architect | Infrastructure Architect]]<br />
 +
<blockquote>“I am responsible for the strategy and roadmap for my company’s cloud”</blockquote>
  
−
[[#Service Admin]]<br />
+
[[OpenStack Personas 2015 Service Admin | Service Admin]]<br />
−
 
+
<blockquote>“I am the expert on a particular project and when it comes to tricky problems, I dive in.”</blockquote>
−
[[#Dev Ops]]<br />
 
−
 
 
−
 
 
−
<br />
 
−
 
 
−
===Cloud EcoSystem===
 
−
 
 
−
[[File:CloudEcoSystem.png|1000px|thumb|left|Cloud Eco System]]
 
−
 
 
−
 
 
−
<br />
 
−
<br />
 
−
=== ===
 
−
== Persona Prototypes ==
 
−
 
 
−
<br />
 
−
=== Cloud Ops ===
 
−
<blockquote>“I make sure the cloud is up and running and try to get things running again ASAP”</blockquote>
 
−
====High Level Tasks/Responsibilities====
 
−
* Performance/Capacity Management
 
−
* Routine Backups/Migrations/Recovery
 
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* Troubleshoot/Verify (L1, L2)
 
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* Notify Customers
 
−
====Cloud Adoption Stage====
 
−
 
 
−
====Role In Context====
 
−
 
 
−
====Survey====
 
−
https://www.surveymonkey.com/r/YMQDJM6
 
−
 
 
−
<br />
 
−
=== Infrastructure Architect ===
 
  
 +
[[OpenStack Personas 2015 Cloud Ops | Cloud Ops]]<br />
 
<blockquote>“I make sure the cloud is up and running and try to get things running again ASAP”</blockquote>
 
<blockquote>“I make sure the cloud is up and running and try to get things running again ASAP”</blockquote>
  
−
====High Level Tasks/Responsibilities====
+
[[OpenStack Personas 2015 Domain Ops | Domain Ops]]<br />
−
 
 
−
* New Services/Configuration
 
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* Troubleshoot Issues from Cloud Ops (L3, L4)
 
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* Producing KPIs
 
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* Report Issues to Community/Vendor
 
−
 
 
−
====Cloud Adoption Stage====
 
−
 
 
−
====Role In Context====
 
−
 
 
−
====Survey====
 
−
https://www.surveymonkey.com/r/YMFHPZV
 
−
 
 
−
<br />
 
−
=== Domain Ops ===
 
−
 
 
 
<blockquote>“I manage the relationship with the cloud provider for my company including quotas, users, policies, and support tickets”</blockquote>
 
<blockquote>“I manage the relationship with the cloud provider for my company including quotas, users, policies, and support tickets”</blockquote>
  
−
====High Level Tasks/Responsibilities====
+
[[OpenStack Personas 2015 Dev Ops | Dev Ops]]<br />
 +
<blockquote>“I need to deploy an environment, then get back to writing code.”</blockquote>
  
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* Admin Tasks/Quotas
+
==Cloud EcoSystem==
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* Domain/Project/Tenant Management
 
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* Triage/Troubleshoot
 
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* Costs
 
  
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====Cloud Adoption Stage====
+
[[File:CloudEcoSystem.png|1000px|thumb|left|Cloud Eco System]]
  
−
====Role In Context====
 
  
−
====Survey====
 
−
https://www.surveymonkey.com/r/YMZQY2D
 
  
 
<br />
 
<br />
−
=== Service Admin ===
 
  
−
<blockquote>“I am the expert on a particular project and when it comes to tricky problems, I dive in.”</blockquote>
+
==Cloud Adoption Stage==
  
−
====High Level Tasks/Responsibilities====
+
{| class="wikitable"
−
 
+
! style="font-weight:bold;background-color:#aeaeae;color:#ffffff;text-align:center;position: relative;overflow:hidden;width: 16.5%;"|
−
* Architecting/Planning
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<span style="    position: absolute;
−
* KPI Monitoring
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    left: 0px;
−
* Cloud Refresh/Sustaining
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    top: -3px;
−
 
+
    border-style: solid;
−
====Cloud Adoption Stage====
+
    border-width: 20px 0 20px 30px;
−
 
+
    border-color: transparent transparent transparent #7cc7ff;"></span> DECIDE
−
====Role In Context====
+
! style="font-weight:bold;background-color:#aeaeae;color:#ffffff;text-align:center;position: relative;overflow:hidden;width: 16.5%;" |
−
 
+
<span style="    position: absolute;
−
====Survey====
+
    left: 0px;
−
https://www.surveymonkey.com/r/YX7ZXNC
+
    top: -3px;
 +
    border-style: solid;
 +
    border-width: 20px 0 20px 30px;
 +
    border-color: transparent transparent transparent #7cc7ff;"></span> DEFINE
 +
! style="font-weight:bold;background-color:#aeaeae;color:#ffffff;text-align:center;position: relative;overflow:hidden;width: 16.5%;" |
 +
<span style="    position: absolute;
 +
    left: 0px;
 +
    top: -3px;
 +
    border-style: solid;
 +
    border-width: 20px 0 20px 30px;
 +
    border-color: transparent transparent transparent #7cc7ff;"></span> INSTALL
 +
! style="font-weight:bold;background-color:#aeaeae;color:#ffffff;text-align:center;position: relative;overflow:hidden;width: 16.5%;" |
 +
<span style="    position: absolute;
 +
    left: 0px;
 +
    top: -3px;
 +
    border-style: solid;
 +
    border-width: 20px 0 20px 30px;
 +
    border-color: transparent transparent transparent #7cc7ff;"></span> OPERATE
 +
! style="font-weight:bold;background-color:#aeaeae;color:#ffffff;text-align:center;position: relative;overflow:hidden;width: 16.5%;" |
 +
<span style="    position: absolute;
 +
    left: 0px;
 +
    top: -3px;
 +
    border-style: solid;
 +
    border-width: 20px 0 20px 30px;
 +
    border-color: transparent transparent transparent #7cc7ff;"></span> UPDATE
 +
! style="font-weight:bold;background-color:#aeaeae;color:#ffffff;text-align:center;position: relative;overflow:hidden;width: 16.5%;" |
 +
<span style="    position: absolute;
 +
    left: 0px;
 +
    top: -3px;
 +
    border-style: solid;
 +
    border-width: 20px 0 20px 30px;
 +
    border-color: transparent transparent transparent #7cc7ff;"></span> USE
 +
|-
 +
| ! style="padding: 10px 20px; background-color:white; vertical-align: top;" | Decision-making about adopting cloud and/or managed services while considering strategic,financial, architecture, security, applications, process, and users.
 +
| ! style="padding: 10px 20px; background-color:white; vertical-align: top;" | Define and plan the OpenStack cloud while considering hardware, compute, storage, network, infrastructure and platform choices, services, along with scale.
 +
| ! style="padding: 10px 20px; background-color:white; vertical-align: top;" | Install and configure the OpenStack cloud.
 +
| ! style="padding: 10px 20px; background-color:white; vertical-align: top;" | Day-to-day operation and administration of the OpenStack cloud including backup, disaster recovery, managing the infrastructure and platform services offered by the OpenStack cloud.
 +
| ! style="padding: 10px 20px; background-color:white; vertical-align: top;" | Perform updates and post-update verification to the OpenStack cloud.
 +
| ! style="padding: 10px 20px; background-color:white; vertical-align: top;" | End-user consumption of the OpenStack cloud services.
 +
|}
  
 
<br />
 
<br />
−
=== Dev Ops ===
+
[[File:Openstack_UX_logo.png|1000px|thumb|center]]<br/><br/>
−
 
 
−
<blockquote>“I need to deploy an environment, then get back to writing code.”</blockquote>
 
−
 
 
−
====High Level Tasks/Responsibilities====
 
−
 
 
−
* Developing/Debugging App
 
−
* Managing App
 
−
* Triage/Troubleshoot
 
−
 
 
−
====Cloud Adoption Stage====
 
−
 
 
−
====Role In Context====
 
−
 
 
−
====Survey====
 
−
https://www.surveymonkey.com/r/YXCQP8C
 

Latest revision as of 20:47, 23 December 2015

Introduction

Below are the outcomes from the 2015 OpenStack Persona Workshop hosted at IBM Design's Austin studio and included participants from HP, IBM and Intel. We have identified stages a company needs to go through in adopting cloud technologies; the cloud eco system around OpenStack; and five cloud roles (prototype personas) that are relevant to OpenStack.

However, this is still a work in progress, and we'd love your feedback.

Please look through the five cloud roles we've identified, find the one(s) that you resonate the most, and fill out the survey(s) at the bottom of the persona detail page. You can find the list of personas at the bottom of this page.

Thank you!

The OpenStack UX Project Team


Cloud Roles

Below is a list of existing cloud roles we have identified from the persona workshop, you can find their surveys at the bottom of their pages.

Infrastructure Architect

“I am responsible for the strategy and roadmap for my company’s cloud”

Service Admin

“I am the expert on a particular project and when it comes to tricky problems, I dive in.”

Cloud Ops

“I make sure the cloud is up and running and try to get things running again ASAP”

Domain Ops

“I manage the relationship with the cloud provider for my company including quotas, users, policies, and support tickets”

Dev Ops

“I need to deploy an environment, then get back to writing code.”

Cloud EcoSystem

Cloud Eco System



Cloud Adoption Stage

DECIDE

DEFINE

INSTALL

OPERATE

UPDATE

USE

Decision-making about adopting cloud and/or managed services while considering strategic,financial, architecture, security, applications, process, and users. Define and plan the OpenStack cloud while considering hardware, compute, storage, network, infrastructure and platform choices, services, along with scale. Install and configure the OpenStack cloud. Day-to-day operation and administration of the OpenStack cloud including backup, disaster recovery, managing the infrastructure and platform services offered by the OpenStack cloud. Perform updates and post-update verification to the OpenStack cloud. End-user consumption of the OpenStack cloud services.


Openstack UX logo.png


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