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Revision as of 23:33, 9 May 2013 by Smaffulli (talk | contribs) (References to other sites)

Resources for Ask OpenStack Moderators

Get familiar with About Ask OpenStack.

References to other sites


from https://support.mozilla.org/en-US/kb/answering-questions-support-forum

Posting replies
Be nice. It's not your job to defend yourself, others, or even Firefox or Mozilla. Users may just be venting because their problems are frustrating. The best thing to do is to help the user get his or her answer. If you feel that a post has crossed the line, report it to a moderator by using the "Report Abuse" link.
Make a judgment on a user's experience based on their posts. For example, not all users know how to get to about:config. When in doubt, err on the side of explaining more.
Look at what OS the user is using and cater your reply to that. For example, Linux users won't have a C:\Program Files and Mac users may not be able to right-click.
For problems appearing after a Firefox update, try first to solve the issue. In case there are no solutions, provide a link to the previous version, if the user insists, and add a warning below the link stating that the version is insecure and can potentially compromise the confidentiality, integrity or availability of personal information.