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− | Persona Survey
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− | The following is the proposed screener for usability:
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− | 1. For this study, we need to speak to IT professionals whose primary job responsibility is designing and/or integrating infrastructure solutions into your datacenter, and the management of both virtual and physical servers within your datacenter. Which person in your organization best fits that description?
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− | A. No one………terminate
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− | B. No one, but I know someone at another company who does……… Ask for referral and then thank and terminate
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− | C. Myself………….Continue
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− | D. Myself and someone else ……… Ask for referral (record for later use) and then thank and continue
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− | E. Not myself, but someone else ………Ask for referral and then thank and terminate
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− | 2. Do you work for any of the following companies?
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− | A. Dell
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− | B. HP
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− | C. Citrix
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− | D. VMWare
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− | E. Microsoft
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− | F. RackSpace
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− | G. IBM
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− | H. RightScale
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− | I. Oracle
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− | Recruiter – If the participant works for any of the companies listed above, thank and terminate
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− | 5. Do your PRIMARY job responsibilities include any of the following?
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− | A. Server provisioning
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− | B. Ongoing server management
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− | C. Infrastructure configuration planning (e.g. Planning for how the servers, storage and networks tie together to meet the needs of the line of business end users)
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− | D. Managing physical and/or virtual machines
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− | Recruiter – Participants must select at least 1 in order to qualify
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− | 6. Please list the cloud service providers and technology that you have good working knowledge of, that is, those that you can provide a description of and would be knowledgeable enough to answer questions about for a technically proficient audience.
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− | Recruiter – Pleas do not read list. Have participant generate the responses themselves, and record all that they generate.
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− | Participants must be knowledgeable of at least 1 in order to qualify. Please make sure at least 4 of the respondents indicated Open Stack (B).
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− | A. AWS (EC2)
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− | B. OpenStack
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− | C. Microsoft Azure
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− | D. Google Cloud
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− | E. HP Cloud
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− | F. HP Matrix
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− | G. Nebula
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− | 7. Which of the following SERVER administration tasks do you perform on a regular basis (1-2 per month of more (circle all that apply)?
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− | A. Deploy and install an OS using an automated deployment tool such as RDP
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− | B. Automated/scripted multi server deployment
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− | C. Managed storage devices as part of your role as a server admin (interacting with storage admins); requesting resources from storage admin, configuration, troubleshooting
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− | D. Managed networking devices; requesting resources from network admin, configuration, troubleshooting, etc.
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− | E. Creating and managing virtual servers (at least 6)
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− | F. Manage a cloud (Matrix, OpenStack, vCloud Director, etc.)
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− | Recruiter: Participants must have experience with at least 4 of the above, and please recruit 3 that include F amongst their answers.
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− | 8. Which of the following SERVER administration tasks have you performed in the past week (circle all that apply)?
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− | A. Deploy and install an OS using an automated deployment tool such as RDP
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− | B. Automated/scripted multi server deployment
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− | C. Managed storage devices as part of your role as a server admin (interacting with storage admins); requesting resources from storage admin, configuration, troubleshooting
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− | D. Managed networking devices; requesting resources from network admin, configuration, troubleshooting, etc.
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− | E. Created a virtual machine
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− | F. Managed a cloud (Matrix, OpenStack, vCloud Director, etc.)
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− | Recruiter: Participants must have done at least 2 of the above in the past week.
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− | 10-1. In your daily software use as an IT professional, what percent of your time do you use:
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− | A. GUI (Graphical User Interface)______________%
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− | B. CLI (Command Line Interface) /REST (Representational State Transfer)_________%
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− | C. Other_________________(record name and percentage)
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− | Recruiter: Please record percentage for each. Total should = 100%
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− | 10-2. Do you currently work with, or are involved with the implementation of, any of the following at your company?
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− | A. Infrastructure provisioning
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− | B. Virtual machine creation
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− | C. IT test and development projects
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− | D. Management software deployment and configuration
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− | 11. How many physical servers are located in the datacenter(s) where the systems that you are responsible are housed?
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− | A. Less than 50………Continue
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− | B. 50 – 100……………Continue
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− | C. 101-500………………..Continue
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− | D. More than 500…………..Continue
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− | Recruiter – Record exact number, and please try to recruit on the high end of the range if possible. No more than 2 with less than 50.
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− | 12. How many virtual servers are there in your server environment?
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− | A. Less than 100……………….. Thank and terminate
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− | B. More than 100…………..Record exact number__________and Continue
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− | Recruiter – at least half the participants recruited should have over 100 virtual servers.
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− | 13. Does your IT department currently offer cloud computing services at you company?
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− | 1. No
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− | 2. Yes
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− | 14. What platform(s) are you using or considering using in order to provide cloud computing services?_____________
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− | A. AWS (EC2)
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− | B. OpenStack
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− | C. Microsoft Azure
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− | D. Google Cloud
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− | E. HP Cloud
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− | F. Nebula
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− | Recruiter – For any selected, please ask participant if this is something they are considering using, or if it is something that they are currently using, and record this.
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− | 15. Is your location considered corporate headquarters or is it a division or branch of a company with headquarters elsewhere?
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− | A. Headquarters…….Continue
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− | B. Branch............ Continue
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− | 16. How many people work for your organization worldwide? Please take into account all branches and locations.
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− | Record exact number: _______
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− | A. <50………….Continue
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− | B. 50-100………..Continue
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− | C. 100-500………….Continue
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− | D. 501-1000………..Continue
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− | E. 1001-5000…………Continue
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− | F. 5001-10,000…………..Continue
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− | G. > 10,000………….Continue
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− | NOTE: RECRUIT NO MORE THAN 2 RESPONDENTS FROM COMPANIES WITH FEWER THAN 50 EMPLOYEES
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− | 17. What is the primary business or industry of your company? (READ LIST, and ACCEPT ONE RESPONSE.)
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− | NOTE: Recruit a variety.
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− | 1. Aerospace
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− | 2. Internet Service Provider
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− | 3. Engineering, architecture, R&D
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− | 4. Education or non-profit
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− | 5. Finance, banking, accounting, insurance, or real estate
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− | 6. Healthcare or medical
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− | 7. IT Consulting
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− | 8. Legal
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− | 9. Manufacturing
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− | 10. Retailer, distributor, or wholesaler
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− | 11. Reseller
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− | 12. Transportation, utilities, or communication
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− | 13. Oil and Gas (please specify)_______________________________
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− | 14. Other: (please specify) __________________________
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− | Please recruit a range. No more than 3 participants from the same industry should comprise the sample.
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− | 18. How many physical servers are you personally responsible for?
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− | Please record response_______________
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− | 19. How many virtual servers are you personally responsible for?
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− | Please record response_______________
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− | 21. What is your primary job role?
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− | A. Server/system administration
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− | B. Network administration
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− | C. Capacity Planning
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− | D. System, Network Architect or Infrastructure Architect
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− | E. Application manager………..thank and terminiate
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− | F. Other (record response here__________________)
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− | 24. How many years have you performed system administration and/or network management/administration?
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− | A. Less than 2 years……….thank and terminate
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− | B. 2 - 5 years....... (No more than 4)
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− | D. 5 - 10 years..... ..Continue
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− | E. More than 10 years……….Continue
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− | *Recruiter – Please recruit a range
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− | 25. Who owns the servers in your company?
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− | A. centrally owned by IT
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− | B. owned by the business units
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− | C. other (define & submit response to HFE____________)
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− | D. I don’t know.
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− | 26. What is your job title?______________________________________
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− | 27. What is the name of the department you work in?________________________
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− | Recruiter – please note, we are looking for individuals who are part of the IT department. If not, they will need to be screened by the HFE before scheduling.
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− | 28. What is the job title of your direct supervisor?____________________________
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− | 29. What is the name of the company you work for?_________________________
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− | Recruiter – please recruit no more than one participant from a single company.
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− | DO not recruit participants who work for Cisco, VMWare, Microsoft, Citrix, Oracle, Sun, Dell, HP, or IBM – no computer HW or software virtualization vendors (this will need to be listed out).
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− | 30. What is your age?
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− | A. 21-30
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− | B. 31-40
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− | C. 41-50
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− | D. 51-60
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− | E. 61+
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− | 31. Do you have any kind of color vision impairment (this will not disqualify you from participating in the study)?
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− | A. Yes………please explain_________
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− | B. No
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− | 32. How would you like to receive a reminder of your session time and date?
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− | a. Email – ask participant for email address and record it__________________
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− | b. Phone call – ask participant for phone number and record it____________________________
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− | Participants should receive a reminder email or phone call one week before and again one day before their session.
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− | Recruiter – please remind participants to bring a valid ID, and their reading glasses should they need them.
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