So you're an operator using OpenStack. This page is an attempt to collect recommendations for how to have a good experience running OpenStack.

How to report good bugs

It is often hard for developers to help with bugs filed from operations staff unless they include as much information about the problem experienced. You'll also find that your bug will get more attention if you use the right tags so that its visible to the developers.

Specifically:

please include the version you're running (both OpenStack release, and where you got the packages from if relevant)
tag the bug with the "ops" tag
if you think the bug is trivial, for example a log message emitted at the wrong level, please tag it as "low-hanging-fruit" as well
include any logs which seem relevant
describe your production environment -- what database you use, approximately how many machines, et cetera

You can see the current "ops" bugs against nova at https://bugs.launchpad.net/nova/+bugs?field.tag=ops .

Operations

How to report good bugs