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Revision as of 06:10, 8 May 2013 by Kchamart (talk | contribs) (Bug Filing Recommendations)

Bug Filing Recommendations

Writing good bug reports is hard; useful reports are even harder. We should try our best to be thorough, so there's consistency and a fine experience reading bugs. This document concerns itself with outlining some obvious suggestions while reporting/verifying bugs:

  • Ensure you can reproduce the bug
  • Clear instructions to reproduce the bug. Bonus points for a reproducer script.
  • Version details (e.g. Havana ? Grizzly)
  • Test environment details
    • e.g. some special hardware -- an exotic NAS, etc.)
  • Verification procedure
    • Include test setup details, configuration details, other relevant context.
    • Most of "cloud" testing is dependent on test environment, clearer the details, lesser the round-trips between Development and QE
  • If there's a fix available, and someone is verifying it, adding some verification evidence would be useful (instead of just posting a comment saying - "verified". Of course, this can be debated based on the complexity of bugs).
    • Relevant log fragment, stdout of a script, or a command being executed.
  • Additional info (where appropriate):
    • If you've done a lot of investigation into the issue, adding a trace of that would be useful for later archival purposes. Configuration settings, caveats, reproducer scripts, etc.

You get the drift !


  • Useful for new test engineers who does not have all the context.
  • Useful for docs folks to help them write correct errata text/release notes.
  • Useful for non-technical folks reading the bugs/RFEs. Clear information saves a of a lot of time.
  • Useful for downstream support organizations.
  • If there's a regression years later, having all the info to test/reproduce in the bug, right there makes your day.
  • Reduces round-trip of NEEDINFO between Development and QE.
  • Useful for new users referring to these.
  • Overall, a very fine bug reading experience.

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